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#lang pollen
(define-meta title "straight and curly quotes")
hanging-topic[(topic-from-metas metas)]{Always use curly quotes}
em{Straight quotes} are the two generic vertical quotation marks located near the return key: the straight single quote glyph{'} and the straight double quote glyph{"}.
em{Curly quotes} are the quotation marks used in good typography. There are four curly quote characters: the opening single quote glyph{}, the closing single quote glyph{}, the opening double quote glyph{}, and the closing double quote glyph{}.
Straight quotes are a xref{typewriter habit}. In traditional printing, all quotation marks were curly. But typewriter character sets were limited by mechanical constraints and physical space. By replacing the curly opening and closing quotes with ambidextrous straight quotes, two slots became available for other characters.
Word processors are not limited in this way. You can always get curly quotes. Compared to straight quotes, curly quotes are more legible on the page and match the other characters better. Therefore, straight quotes should never, ever appear in your documents.